Tech Support Channels
A 60–Minute Response Guarantee
We offer a 60 min response time guarantee for each ticket or email that you submit to the customer care team. We’ll swiftly answer all the standard inquiries and forward the issue to our server admins in case any additional assistance is required. If you make use of our Optional Managed Services package, we’ll execute any of the included server administration tasks at a time that has been discussed with you upfront.
A Premium Support Service
Our technical support team will be available to you 24–7 should you require help working with the Web Site Control Panel or with any of the apps that we install for your convenience on the dedicated web hosting server. What is more if you need assistance with the ordinary administration tasks on your dedicated server, you can examine our Optional Managed Services package, which includes data backup hard drive storage space, OS updates every week, problem troubleshooting and software installation services, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Section
We have provided our Web Site Control Panel with an elaborate knowledge base, which includes comprehensive explanations of all its features and functions. Furthermore, we have filmed detailed video tutorials that will further explain to you how to perform a given operation or troubleshoot a typically experienced issue. All the educational articles and the tutorial videos are readily reachable from each section of the Web Site Control Panel through the Videos and Help buttons in the upper right corner.