In case you've ever had a cloud website hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from your own experience that for a lot of things it's better to talk to a live person over the phone than to exchange tickets or email messages. If you want to learn more about a service before you decide to buy it or when something small needs to be made, for example, it'll be easier and a lot faster to get it done real-time. If you're able to speak with representatives by phone, it is also very likely that you're dealing with an actual hosting supplier, not a reseller. The level of support that you will get on the telephone may differ between different providers - from standard matters to expert technical support. Generally the majority of providers will offer you pre-sales assistance and first level phone support, while more complex tech matters are handled via electronic mail or tickets.
Phone Support in Cloud Website Hosting
We know that the option to speak with a live agent is rather important, so we have 3 support lines worldwide (USA, UK and Australia) and you'll be able to reach us on the phone for 14 hours every day. In case you consider buying one of our Linux cloud website hosting, for example, you are able to call us and learn more about our services prior to ordering in order to be sure that we do match all of the system requirements for your sites. Following the order, you will be able to get in touch with us about all of the sales and / or billing issues you may have, or receive any general or basic technical information that you need. We've tried to find the optimal balance between telephone and ticket support, so for entirely technical matters you'll have to use the ticketing system, which will help you follow the communication as well as any new developments in the resolution of your issue.