If you’re a site owner, a problem might always surface and it does not necessarily need to be associated with the web hosting service. For example, something can go wrong when you update an Internet app or some important content can be modified or erased by chance. No matter what the essence of the problem is, you will need to get in touch with the help desk support staff and request them to retrieve a backup or to assist you in resolving the problem that you are experiencing. How promptly they’ll do this will determine the interval of time that your sites will be offline. For specific websites like social networking sites or online stores, an oft-repeated downtime can too often mean losing users and cash. That being said, it is of critical importance that you use the services of a web hosting company that provides not only a very good client care service, but also a quick one.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting include a 60-minute response time guarantee, so irrespective of what enquiry or predicament you may have, we will always be there to lend you a hand. Actually, it rarely takes more than half an hour to get an issue sorted out or an inquiry answered, and this is valid for both technical and pre-sales matters. Our client support staff representatives are available 24/7, even on legal holidays and weekends, which suggests that you’ll get swift assistance anytime you need it. We are aware of just how invaluable time can be, so by the time we reply to your ticket or e-mail, we’ll have probed into the matter and, in case we haven’t solved it, we will supply you with more information on what you have to do on your end – if the situation necessitates it. With our support service, you can be certain that there will be somebody to lend you a hand instantaneously, irrespective of what time it is.