If you’ve ordered a hosting plan and you have some enquiries associated with a particular function/feature, or in case you have encountered some obstacle and you require support, you should be able to get in touch with the respective customer service team. All hosting providers use a ticketing system no matter if they offer other methods of contacting them along with it or not, because of the fact that the best way to deal with a problem most often is to open a ticket. This model of communication makes the replies exchanged by both parties easy to track and allows the tech support staff members to escalate the case if, for example, a sysadmin needs to intervene. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you will need to use at least 2 separate accounts to touch base with the technical support team and to actually manage the hosting space. Constantly logging in and out of different accounts may often be a headache, not to mention the fact that it requires a long period of time for the vast majority of web hosting providers to answer the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting feature an integrated ticketing system, which is an integral part of our in-house created Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia will permit you to manage everything related to the hosting service itself in the very same place – invoices, files, emails, trouble tickets, etc., eliminating the need to go through different systems. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with a few clicks of the mouse without the need to log out of your hosting Control Panel. In the meantime, you may select a category and our system will offer you a number of articles, which will supply you with additional information and which may help you solve any specific problem even before you post a ticket. We guarantee a ticket response time of no more than 1 hour, even in case it’s a weekend or a legal holiday.